Refund policy

At Bashien LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. By making a purchase on bashienllc.com, you agree to the terms outlined below.

RETURNS

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Several types of goods are exempt from being returned, such as perishable goods, customized products, or personal care items.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at bashienstore@gmail.com.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

DAMAGED OR WRONG ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

CONTACT US

If you have any questions on how to return your item to us, contact us at:

Bashien LLC Email: bashienstore@gmail.com Website: bashienllc.com